Testimonials from our customers

ANOTHER HAPPY CUSTOMER - THANK YOU ANDY FOR YOUR LOVELY COMMENTS.

Dear Sir/Madam,

I have never before felt compelled to write to a company to thank them for the service they have provided but I your case I've found my excuse!
Everything was perfect from the web interface for creating the print, delivery of order, speed of the process, updates along the way and most importantly quality of final product. Expect a lot more orders from me in the future. Please feel free to quote any part of this in advertising material!

Best regards,
Andy

THIS IS OUR BEST TESTIMONIAL EVER - WE AIM TO PLEASE!

Dear Joy,


I truly apologize this has taken sooooo long, I promised post reception of the picture I was gonna write you a comment for your web page, as I mentioned before I am a biologist and that makes me have a crazy lifestyle, I have been on the field for a while now. Well here it goes, I apologise for any mistake as english is my second language:

"I am a Costa Rican biologist and a amateur photographer. In my country finding, snakes, birds, rivers and awesome forest its easy, but finding good printing places, that deliver.... its close to imposible! Based on this, I have to admit that I have not done much printing in my life, so I was slightly, not to say tremendously, worried over printing and framing a picture to be delivered in ENGLAND (lets remember I live in Central America)!
So here I am and I needed to print this picture taken with a little phillips compact camera, as at the time I had to leave the big camera behind, I needed to travel light because I was walking 30 milles on a deserted beach in a National Park looking for sea turtles. A picture than more than a good artistic image it was an unforgettable memory that I wanted to send to my girlfriend in the UK on her birthday.
Knowing all this, I was starting to get really worried when I had only 5 days, to find a place that would make this simple picture look amazing and that would print and frame the image so it could be delivered on time.
All this fear went away the moment I got to talk to Joy from the Picture Gallery. She is amazing, as amazing as her company is! She did not only contact me quick with a swift answer, but she was there all the time to make sure my picture would be the best present and that it would be delivered on time.
Once I selected the printing size and frame I wanted, due to my inexperience in doing this things over the internet, I used my billing address as the delivery address, meaning my present was now suppose to be sent to Centralamerica! Catastrophe!! Its what come to my mind, but no! Joy was there to correct this error immediately... Im telling you this company is awesome!
Humanized, quick, adaptable with a need to satisfy the client, this company made my girlfriend birthday gift a reality. And even more it gave me a fantastic high quality printing with a flawless frame and mounting! It was a great experience to feel that even though I was across the atlantic, Joy made me feel like if I was on their store in England!
There is more things I can say, but the point is, that a fantastic costumer service, great quality images and a courtesy that goes beyond duty, makes this company the best!

Thank you, Joy and the Picture Gallery"

Andrés Jiménez Monge
Costa Rica
Hi Joy,

Sorry for not getting in touch sooner. Just wanted to say thank you for sorting out the picture framing, it looks great and I'm actually quite surprised the photos turned out OK from the phone camera!

Anyway if I have anymore photo framing related things in future I'll definitely be in touch and will pass your website details onto anyone I know who needs it too.

Thanks again,

Max

Good Afternoon Joy & John,

 Just a quick message to say thank you so much for the framing that you did for me.

 The final product looked fantastic and you were both a pleasure to deal with.

 Once again, very many thanks.

 Kind Regards

 Georgie Fuller

John
 
frames arrived yesterday. Thank you very much. 1st class service at a proper price
 
cheers
 
Graham Stone
My order arrived safely and I am delighted with the frame. Many Thanks. J Hutchinson
Hi John,
 
I just wanted to let you know that the frame mounts arrived today.  They sit really well in the frames and the photos fit perfectly.
 
Also, I wanted to say that the level of service given by your company was superb.  I contacted 6 companies that I found on Google to get a quote and you were the only one that came back with a price.  The others just sent an automated email telling me to look at their website or didn't bother to respond at all.  In addition, the packaging of the mounts and the delivery was second to none.  Nowadays this level of service is a rarity! 
 
Best Regards
 
Neil

Dear Joy,

I just wanted to say a big "thank you" for the fantastic framed photos you done for me. Thank you so much for all your help and advice, I now have exactly what I wanted thanks to you. I have passed your details onto my friend as she is also interested in having some of her images printed and framed for her new house.

Thanks once again,
Lucy

Dear John,

The photographs have arrived and they are perfect. Thank you for doing a great job.
 
Many thanks.
 
kind regards
Simon
Hello
Just wanted to say received the picture frame today, very impressed with the packaging, delivery and quality of the frame. It's on the wall and looks great! Excellent personal service, thank you, would definately recommend your company.

Also thanks for replacing the frame I originally ordered (the silver one) with the pewter one at no extra cost - completely understood you weren't able to deliver the original one sooner, but feel lucky I actually got my first choice.

Going to browse and get some canvasses ordered shortly.

Thanks & feel free to use as a testminonial.

ND

I received the frame I ordered yesterday and I just wanted to say thank you very much, it was brilliantly packed, arrived really quickly, was exactly what I ordered and my photos look beautiful in the frame.  You offer an excellent service and I will certainly recommend you to others!!

 Thank you once again.
 
Louise Gayle
Dear Graham,
 
The picture frames are great, The packaging secure and the service excellent. The website easy to navigate.  (I had given up on three of your competitors before I tried yours).
 
Helen Petrie
Hello to all of you.

I would like to say that I am absolutely thrilled with my 3 digital prints and frames that you have done for me.

I recieved them on Friday and I have to say you were very quick and thorough.
I was absolutly amazed at how well you have printed them, they look superb and so much better than I thought they would turn out. The frames are stunning and compliment the pictures beautifully.

I thank you also for framing them for me as these are for a charity art show in May and to be honest, I know I wouldn't have made them look as good.

I will definitly be using your company again and recommending to all that would like a good quality, quick deliverer and friendly service.

You are star people and long may you reign.

Many thanks Sammi

Dear Graham and staff,

Just wanted to say I am delighted that I have found a company that offer a complete printing and framing service all under one roof, this makes my life so much easier! My client adored her framed pictures and there will be plenty more orders coming your way.

Thanks once again,

Stella, Figment Photography.

Hi there,

I just wanted to say thank you for making your site so easy to navigate!

Cheers,
Ruby Hasler

Hi Joy,

Thank you so much for all your help and explaining what to do in Adobe Photoshop to enhance my images, like you say it's easy when you know how!

There aren't many companies that would take time to help like you did and I really appreciate your time and patience. The images you printed, mounted and framed for me look stunning and I will definately be back for more.

Many thanks,

Denise Jackson

Hello,

Just wanted to let you know my multi picture frames arrived today and they were so well packaged it took me 15 minutes to get into them!

I am over the moon with the frames, they are exactly what I was looking for and I have told all my friends about your site as I think it is brilliant:)

Thanks once again,
Stacey Fellows

Hi John,

Just wanted to say a big thank you for the framed photos. I wasn't sure how they would turn out but thought I would give your company a try.  I am pleasantly surprised how well they came out and the mount colour you suggested really does compliment the pictures a treat.

Thanks for all your help, it was a pleasure dealing with you, I will be back!

Kind regards,

Matt Pilsbury

Hi Joy,

A quick note to say thanks for the frames. I picked them up fine last week and got round to sorting out the pictures today. They look great and were just what I was after.

Best regards

James

Customer feedback from our shop in Bedford from a customer that lives in Spain.

Hi there, just a quickkie to say a very big thankyou to the lady who helped me with a couple of beautifull photos of Bedfords Riverbank earlier today, i think it was her father who took them if that helps sort out who it was. Apart from the fact she is absolutely fantastic to look at anyway, she was v helpfull and friendly and an asset to your business. Also id like to pass on to the photographer that i grew up in bedford but moved abroad and to this day i still miss the town and the image of the riverbank that he captured brought a tear to my eyes when i came over to visit and saw it in your window last June. Now there will be a print on my wall at home that everytime i pass it will bring back memories!
So a big thankyou for having beautifull photo's in the frames and beautifull staff in your store:)
Zak.

We replied and received this email back. The lady they were talking about is our daughter who manages one of our shops in Bedford.

Thanksyou for the reply :)
 
Reading what you have said, its great that there is space in Bedfords center for a small family business and not just the large chain stores you can see in any town. Like you said the river does have fond memories for me as so many others, from the time i was a nipper and in the sea scouts to being older and enjoying the River Festival. 
 
Im not an arty sort of guy which is even more of a credit to your husband as his images struck a chord with me and im not the sort of person that would normally take notice!!
 
Next time im back in UK im going to order one of the canvases (but not in the frame so i can fit it in my case) :)
 
Thankyou for taking the time to respond to me and once again thanks to your daughter for brightening my day.
 
Cheers
Zak

 

 
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